Tag: ai for agent productivity metrics
-
How Does AI Measure Call Center KPIs?
🚀 AI & Call Center KPIs: Optimising Performance with Think AI AI-Driven Metrics: The Future of Call Center Analytics In a fast-paced digital world, businesses must track key performance indicators (KPIs) to optimise customer service operations. Think AI leverages artificial intelligence to measure, analyse, and enhance call center performance, ensuring businesses maximise efficiency and customer…